These terms and conditions together with your order constitute the entire contract between you and us for the supply of products. No other terms and conditions will apply. The contract cannot be varied unless we agree to vary it in writing or by email prior to the event. In these Terms and Conditions “we” and “us” mean Anrise Imports Pty Ltd – ABN: 84088130189 and “you” and “your” means you the customer.
ORDERS & EXCHANGES
Oz-Shop.com , is proud to offer our customers quality products. We will endeavour to supply you with products in excellent condition. However, on occasion goods that are sealed within cartons may be faulty, as a result of a manufacturing defect from our suppliers. Items may be exchanged within 7 days of delivery for damaged or defective products. If this occurs please either email us at firstname.lastname@example.org or contact our Customer Service Team. We will supply you with a replacement product.
Items may be returned within 7 days of purchase. More information can be found in our refund policies section below.
Orders cannot be cancelled after delivery to customers.
- Security Policy
When purchasing from Anrise Imports Pty Ltd T/A Oz-Shop.com your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology. 128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact our customer support team, email@example.com
- Refund Policy
If you find that the goods were damaged in transit or were faulty in some manner, please contact us within 24 hours of receiving the goods. We will organise for the return of the goods and arrange a credit towards your next purchase or send a replacement product. Items must be returned in their original boxes, with all parts, plus warranty cards intact. Customer will incur the cost of refund postage and be credited the purchase price only.
- Customer Service Policy
Anrise Imports Pty Ltd T/A Oz-Shop.com is committed to providing exceptional customer service and quality products. We strive to make sure that all products listed on our website are currently in stock, and pricing is true and correct. Standard delivery timeframes are between 1-3 business days; in the event that an ordered item is not available or we are unable to fulfil your order, we will notify your within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.
- Pricing Policy
We will not accept credit cards issued to banks outside of Australia. Our preference in this instance is direct debit or payment via PayPal. Debit cards and cheque cards have daily spending limits that may substantially delay the processing of your order. You may be required to provide further identification for additional security reference checks. If your PayPal payment is funded by an e-cheque this may substantially delay processing of your order while payment clears. Anrise Imports Pty Ltd T/A Oz-Shop.com, reserves the right to change prices for products displayed on the www.oz-shop.com website at any time.
- Ordering Policy
By placing an order, you make an offer to us to purchase the products you have selected based on these Terms and Conditions. If we cannot process or accept your order after payment is received we will contact you by email or telephone. Anrise Imports Pty Ltd T/A Oz-Shop.com reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders at its sole discretion.